特定商取引法に基づく表記
Description based on Specified Commercial Transactions Law
会社名 / Company Name
Redpants 合同会社 / Redpants Godo-Kaisha (Redpants Japan)
登録住所 / Registered Address
〒230-0041 神奈川県 横浜市 鶴見区 潮田町 1-11-1-207
1-11-1 Ushiodacho 207, Tsurumi-ku, Yokohama-shi, Kanagawa-ken 〒230-0041
オーナー、運営責任者 / Owner and Head of Operations
サイドリッズ リチャード ジェームズ / Richard James Seidlitz
+81 080 6469 2309
古物商許可証 / Secondhand Goods Dealer License
第451390020178号 / License Number: 451390020178
交付 令和6年10月7日 / Issue Date: 7 October 2024
神奈川県公安委員会 / Kanagawa Prefectural Public Safety Commission
ポリシー / Policies
商品価格以外の料金（送料と税金） / Charges Other Than Product Price (Shipping and Tax)
日本の消費税 (JCT) はチェックアウト時に計算され追加されます。
送料は荷物のサイズと重量、発送元、発送先に基づいて計算されます。
Japan Consumption Tax (JCT) is calculated and added at checkout.
Shipping charges are based on the size and weight of the shipment(s), the shipment origination, and the shipment destination.
お支払い方法 / Payment Methods
ご注文は銀行振込またはクレジットカードでお支払いいただけます。American Express、Diners Club、JCB、Mastercard、Visa をご利用いただけます。
Orders can be paid by bank transfer or credit card.
We accept American Express, Diners Club, JCB, Mastercard, and Visa.
お支払時期 / Payment Period
オンラインで注文する場合は、チェックアウト時に支払いを行う必要があります。 請求書で支払われた注文は、支払いが受領されるまで処理されません。
Payment must be made at checkout when ordering online. Orders paid by invoice will not be processed until payment is received.
発送 / Shipping
Redpants に在庫がある商品は 5 日以内に発送されます。受注生産品の場合、発送予定日はメールでお知らせします。ご注文前にメールにてお問い合わせいただければ、事前に送料のお見積りをさせていただきます。
Items kept in stock at Redpants will ship within 5 days.
Customers will be notified by email of the estimated shipping time for products that are made-to-order.
We can provide a shipping estimate in advance if you contact us via email before placing your order.
返品 / Returns
新品、未使用、アンインストールされた製品は、配達後 15 営業日以内であれば返品できます。 15％の手数料が返金から差し引かれます。届いた商品に問題、破損または欠陥のある製品は、配達後 15 営業日以内であれば返品して全額返金を受けることができます。すべての返品について事前に返品承認をリクエストする必要があり、そうでない場合は返品は受け付けられません。 送料は返金不可であり、返品の送料はお客様の負担となります。
New, unused, and uninstalled products can be returned within 15 business days of delivery. A 15% handling fee will be deducted from the refund.
Incorrect or defective products can be returned for a full refund within 15 business days of delivery.
A return authorization must be requested for all returns in advance or the return will not be accepted. Shipping fees are non-refundable and the customer is responsible for return shipping fees.
注文のキャンセル / Order Cancellations
メーカーの生産時期に左右される受注生産品の場合、メーカーが生産を開始する前であれば全額返金が可能です。生産時間の見積もりは提示できますが、実際の生産はその予想時間の前後に開始される場合があります。
Made-to-order products subject to manufacturer production times can be cancelled for a full refund prior to the manufacturer beginning production.
We can provide a production time estimate, however actual production may begin before or after that estimated time.
Frequently Asked Questions (FAQ)
What brands and products do you sell?
We offer OEM parts from Aston Martin (and Aston Martin-compatible companies), as well as aftermarket products from a variety of manufacturers. Check out our Brands and Products page for more information about each of them.
Are the parts you sell authentic?
All parts sold by Redpants Japan are authentic OEM or high-quality aftermarket products. Any product styled similar to OEM (non-OEM products, including "replicas") are clearly labeled with the manufacturer's name.
Are there any import duties that must be paid after an order is placed?
No, any applicable import duties are included in product pricing.
Can you ship outside of Japan?
Our website is currently set up to only allow shipments within Japan. Please contact us for a custom quote if you live in another country, or visit Redpants USA and place your order there.
I don't speak Japanese, can I still contact you?
Of course! We speak English, Japanese, and Portuguese. If needed, Google Translate can help as well.
Can you install the parts for me?
We do not currently offer installation services, but will assist if we're able to do so.